Delivery Timeline

• Confirmation: Immediately after you submit the free waitlist form, your spot is recorded in our system.
• Email: If email delivery is configured, you may receive a confirmation email within a few minutes. Check spam if you do not see it.
• App access: Free-tier access is granted when MaxIQ launches publicly. We will notify waitlist members by email with download and login instructions.

• Payment confirmation: Immediately after a successful Paystack payment, your waitlist entry is marked as paid and your plan is locked in.
• Receipt: Paystack provides a payment receipt. We may also send a confirmation email when email is enabled.
• Service delivery: Paid plan features are delivered when MaxIQ launches and your account is activated — typically within 24 hours of launch for all prepaid waitlist members, and sooner for early rollout batches. We will email you when your account is ready.

Prepayments are non-refundable. See our Refund Policy.

• Account activation: Within minutes of successful payment and account setup, paid features are enabled on your profile.
• Digital content: CAPS-aligned study content, AI tools, and app features are available inside the app as soon as your plan is active — no physical delivery.
• Renewals: Subscription renewals extend access automatically at the end of each billing period when payment succeeds.

For access issues, billing questions, or delivery problems, contact support@maxiq.study or use our contact form. We aim to respond within 2 business days (Monday–Friday, South African business hours).

If public launch is delayed beyond our published target date, prepaid waitlist members keep their locked-in pricing and plan. We will communicate updated timelines by email and on maxiq.study. No refunds are offered for launch delays; see our Refund Policy.

Related policies: Privacy Policy · Terms of Service · Refund Policy