Delivery Timeline

• Confirmation: Immediately after you submit the free waitlist form, your spot is recorded in our system.
• Email: If email delivery is configured, you may receive a confirmation email within a few minutes. Check spam if you do not see it.
• App access: Free-tier access is granted when MaxIQ launches publicly. We will notify waitlist members by email with download and login instructions.

• Payment confirmation: Immediately after a successful Paystack payment, your waitlist entry is marked as paid and your plan is locked in.
• Receipt: Paystack provides a payment receipt. We may also send a confirmation email when email is enabled.
• Service delivery: Paid plan features are delivered when MaxIQ launches and you sign up in the app with the same email you used for prepay. Your card is saved securely by Paystack for renewals. Your first monthly renewal is scheduled 30 days after your first app login, not on the waitlist prepay date. We will email you when your account is ready, typically within 24 hours of launch for prepaid waitlist members.

Prepayments are non-refundable. See our Refund Policy.

• Account activation: Within minutes of successful payment and account setup, paid features are enabled on your profile.
• Digital content: CAPS-aligned study content, AI tools, and app features are available inside the app as soon as your plan is active. No physical delivery.
• Renewals: Subscription renewals extend access automatically at the end of each billing period when payment succeeds. Prepaid waitlist members who joined before launch follow the 30-day-from-first-app-login renewal schedule described in our Terms.

For access issues, billing questions, or delivery problems, contact support@maxiq.study or use our contact form. We aim to respond within 2 business days (Monday to Friday, South African business hours).

If public launch is delayed beyond our published target date, prepaid waitlist members keep their locked-in pricing and plan. We will communicate updated timelines by email and on maxiq.study. No refunds are offered for launch delays; see our Refund Policy.

Related policies: Privacy Policy · Terms of Service · Refunds